IT Desktop Support Engineer — Windows & Mac Expert

Sharp Brains; Parma; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

A leading IT support company located in Italy seeks a Desktop Technician to provide local and remote desktop support. The ideal candidate will have 2-3 years of experience in Windows Desktop support, be proficient with various operating systems, and possess excellent problem-solving and communication skills. Responsibilities include troubleshooting hardware/software issues, maintaining ticket updates, and performing preventive maintenance tasks. Flexibility and adaptability in a fast-paced environment are crucial for this role.

Competenze

• 2-3 years of IT experience in supporting Windows Desktop.
• Experience with mobile device management for iOS and Android devices.
• Knowledge of Active Directory and GPOs.

Mansioni

• Provide first/second level contact and problem resolution for customer issues.
• Maintain ticket updates for all reported incidents.
• Perform general preventative maintenance tasks on computers.

Conoscenze

Windows Desktop support

Problem-solving skills

Communication skills

IT troubleshooting

Analytical skills

Formazione

Bachelor’s Degree in Computer Science or related field

CompTIA A+ certification

Microsoft Certified Professional (MCP)

Strumenti

Windows 10/11

Microsoft Office 365

Helpdesk ticketing systems

Cisco Jabber

Descrizione del lavoro

A leading IT support company located in Italy seeks a Desktop Technician to provide local and remote desktop support. The ideal candidate will have 2-3 years of experience in Windows Desktop support, be proficient with various operating systems, and possess excellent problem-solving and communication skills. Responsibilities include troubleshooting hardware/software issues, maintaining ticket updates, and performing preventive maintenance tasks. Flexibility and adaptability in a fast-paced environment are crucial for this role.