Implementation Consultant - Italian Market

Limelight Health; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology firm based in Milan is seeking an Implementation Consultant to manage customer relationships and support a growing customer base. The ideal candidate is a native/fluent Italian speaker with excellent communication skills and a passion for customer experience. This role offers a competitive salary and innovative work environment with a focus on growth and teamwork.

Servizi

Competitive salary

Fast learning environment

Team spirit events

Competenze

• Proven success in customer relationship management.
• Experience in a SaaS environment targeting SMBs is a bonus.
• Passion for providing excellent customer experience.

Mansioni

• Manage and be responsible for a customer portfolio.
• Answer customers' requests via chat, email, and phone.
• Support and onboard new customers.
• Develop personal relationships with users and decision-makers.
• Implement satisfaction and retention strategies.
• Gather feedback from customers to improve the product.

Conoscenze

Native/Fluent Italian speaker

Full professional proficiency in English

Problem solving mindset

Excellent verbal and written communication skills

Strong rigor and organization

Descrizione del lavoro

About Agicap

Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France.

Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies.

We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024.

These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world.

We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

What you will do:

Our success story is based on a unique customer-centric culture, an innovative product and excellence of our teams. As an Implementation Consultant at AGICAP, your role will be to replicate this success story in Italy and support our rapidly growing customer base.

You will become familiar with our business and get to know everything about the way we sell and support our customers. Your onboarding will be very complete. It will also be an opportunity for you to be part of the Agicap tribe.

• Manage and be responsible for a customer portfolio
• Answer our customers' requests (chat, email, phone)
• Support and onboard new customers
• Understand their business, their challenges and their needs
• Develop personal relationship with users and decision-makers
• Define and implement satisfaction and retention strategies
• Prevent and minimize attrition
• Detect cross-sell and up-sell opportunities and make your accounts grow
• Improve our product and help our Product team by gathering feedbacks from customers
• Maintain a high NPS
• Contribute to the constant improvement of our processes, best practices and tools
• Share your know-how and ideas to improve team performance

What we are looking for:

• Native/Fluent Italian speaker with a full professional proficiency in English
• Problem solving mindset
• Passion for consistently providing excellent customer experience
• You are able to show previous success in customer relationship
• CSM in a SaaS environment targeting SMBs is a bonus
• Excellent verbal and written communication skills
• Strong rigor and organization, ability to manage tightly, over time, a large quantity of information
• Enthusiasm and team spirit

What we offer:

• Perfect moment in terms of growth and opportunities to join our adventure
• Competitive salary
• Fast learning environment, entrepreneurship and team spirit
• An incredible team of entrepreneurs
• Thursday beers and afterworks with the team

AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that values diversity!

Non vediamo l'ora di incontrarvi !