Hybrid Customer Service Specialist - Sales Liaison

SBM Company; Lombardia; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Lunch cards

Hybrid work arrangement

Job summary

SBM Life Science in Italy is seeking a Customer Service Specialist to join our team in Milan. You will be a key link between customers and our Commercial teams, handling orders, deliveries and credit management with a proactive, solution-focused mindset.

We value collaboration with Sales and Supply Chain, fluency in Italian and English, and the ability to manage multiple priorities in a fast-paced environment. This hybrid role offers smart-working days and lunch cards for employees.

Qualifications

• Previous experience in Customer Service, Sales Support, Commercial Operations or a similar role
• Proven experience working closely with Sales and/or Commercial teams
• A good understanding of order-to-delivery processes and customer service operations
• Strong communication and relationship-building skills
• A proactive, solution-oriented and hands-on approach
• Strong organizational skills and attention to detail
• The ability to manage several priorities while maintaining a high standard of service
• Confidence working with ERP/business systems and Microsoft Office, especially Exel
• Fluent Italian and a good command of English
• Spanish is an asset

Responsibilities

• Managing customer orders and ensuring accurate and timely processing
• Acting as a reliable point of contact for customers regarding orders, deliveries and product availability
• Working closely with the Sales and Commercial teams, supporting their day-to-day activities and customer needs
• Coordinating with Supply Chain, Logistics and other internal stakeholders to ensure smooth order fulfilment
• Following up on customer requests, issues and claims and helping to identify effective solutions
• Maintaining accurate customer and order information in internal systems
• Proactively communicating potential issues, delays or changes to customers and internal stakeholders
• Contributing to a high level of customer satisfaction and continuously looking for ways to improve the customer experience
• Taking care for credit management

Skills

Customer Service

Sales Support

Commercial Operations

Communication skills

Organizational skills

ERP systems

Microsoft Office

Fluent Italian

English proficiency

Spanish (asset)

Tools

ERP systems

Microsoft Office

Job description

SBM Life Science in Italy is seeking a Customer Service Specialist to join our team in Milan. You will be a key link between customers and our Commercial teams, handling orders, deliveries and credit management with a proactive, solution-focused mindset.

We value collaboration with Sales and Supply Chain, fluency in Italian and English, and the ability to manage multiple priorities in a fast-paced environment. This hybrid role offers smart-working days and lunch cards for employees.