Customer Service

SBM Company; Lombardia; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Lunch cards

Hybrid work arrangement

Job summary

SBM Life Science in Italy is seeking a Customer Service Specialist to join our team in Milan. You will be a key link between customers and our Commercial teams, handling orders, deliveries and credit management with a proactive, solution-focused mindset.

We value collaboration with Sales and Supply Chain, fluency in Italian and English, and the ability to manage multiple priorities in a fast-paced environment. This hybrid role offers smart-working days and lunch cards for employees.

Qualifications

• Previous experience in Customer Service, Sales Support, Commercial Operations or a similar role
• Proven experience working closely with Sales and/or Commercial teams
• A good understanding of order-to-delivery processes and customer service operations
• Strong communication and relationship-building skills
• A proactive, solution-oriented and hands-on approach
• Strong organizational skills and attention to detail
• The ability to manage several priorities while maintaining a high standard of service
• Confidence working with ERP/business systems and Microsoft Office, especially Exel
• Fluent Italian and a good command of English
• Spanish is an asset

Responsibilities

• Managing customer orders and ensuring accurate and timely processing
• Acting as a reliable point of contact for customers regarding orders, deliveries and product availability
• Working closely with the Sales and Commercial teams, supporting their day-to-day activities and customer needs
• Coordinating with Supply Chain, Logistics and other internal stakeholders to ensure smooth order fulfilment
• Following up on customer requests, issues and claims and helping to identify effective solutions
• Maintaining accurate customer and order information in internal systems
• Proactively communicating potential issues, delays or changes to customers and internal stakeholders
• Contributing to a high level of customer satisfaction and continuously looking for ways to improve the customer experience
• Taking care for credit management

Skills

Customer Service

Sales Support

Commercial Operations

Communication skills

Organizational skills

ERP systems

Microsoft Office

Fluent Italian

English proficiency

Spanish (asset)

Tools

ERP systems

Microsoft Office

Job description

Are you an experienced Customer Service professional who enjoys being close to the business and working hand-in-hand with Commercial teams?

At SBM Life Science, we are looking for a Customer Service Specialist to join our team in Italy. This is business-oriented role at the heart of our daily operations, connecting our customers with Sales, Supply Chain and Credit Departmets.

We are particularly interested in someone who has previous experience working closely with Sales or other Commercial teams and understands how excellent customer service can contribute to strong customer relationships and successful commercial execution.

Your role:

As Customer Service Specialist, you will be a key point of contact for our customers in Italy and Spain, and an important partner for our Commercial teams. You will support the customer journey from order processing through delivery, ensuring accurate information, credit management, smooth coordination and responsive communication.

Your responsibilities will include:

• Managing customer orders and ensuring accurate and timely processing
• Acting as a reliable point of contact for customers regarding orders, deliveries and product availability
• Working closely with the Sales and Commercial teams , supporting their day-to-day activities and customer needs
• Coordinating with Supply Chain, Logistics and other internal stakeholders to ensure smooth order fulfilment
• Following up on customer requests, issues and claims and helping to identify effective solutions
• Maintaining accurate customer and order information in internal systems
• Proactively communicating potential issues, delays or changes to customers and internal stakeholders
• Contributing to a high level of customer satisfaction and continuously looking for ways to improve the customer experience
• Taking care for credit management

Profile required

What we are looking for

We are looking for someone who combines strong customer orientation with good business awareness and enjoys working in a collaborative, fast-moving environment.

Ideally, you bring:

• Previous experience in Customer Service, Sales Support, Commercial Operations or a similar role
• Proven experience working closely with Sales and/or Commercial teams
• A good understanding of order-to-delivery processes and customer service operations
• Strong communication and relationship-building skills
• A proactive, solution-oriented and hands-on approach
• Strong organizational skills and attention to detail
• The ability to manage several priorities while maintaining a high standard of service
• Confidence working with ERP/business systems and Microsoft Office, especially Exel
• Fluent Italian and a good command of English
• Spanish is an asset

You will join an international company where Customer Service is not simply an administrative function. It is an important link between our customers, our Commercial organization and our operational teams.

You will have the opportunity to work closely with different functions, build strong customer relationships and make a visible contribution to the way we serve and grow our business in Italy.

Our office is located in Milan, in Via Montefeltro, 6

We are part of Chemical Collective Agreement (CCNL).

We are offering a smart working set up - minimum 3 days from the office, after successful onboarding up to 2 daysn of remote working.

We are providing lunch cards for our employees.

To learn more about our company visit www.sbm-company.com and www.seezon.it

Company description

Joining SBM means becoming part of a French, family-owned and independent company. With about 1000 employees across over 30 countries, we work together towards a clear mission: to care for homes, gardens, crops, and well-being.
To this end, we devise and develop innovative and responsible solutions to help everyone cultivate, protect and enhance their surroundings. Our ambition is to offer our customers products that are both effective and sustainable, for professionals and the general public alike.
At SBM, you’ll have the opportunity to thrive in a unique environment: the strength of an international group combined with the personal touch and agility of a company on a human scale. For us, entrepreneurial spirit is embodied in a mindset practiced every day, where everyone takes the initiative, contributes their ideas and helps the collective project to grow.
Fancy joining us? Find out more about who we are on our website and our LinkedIn page.