Customer Service Specialist

SBM Life Science; Lombardia; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Smart working

Lunch cards

Job summary

SBM Life Science is seeking a Customer Service Specialist for Italy (and collaboration with Spain) to act as the main contact for customers and partners, ensuring accurate order processing and delivering excellent service. You will work closely with Sales and Commercial teams to drive smooth order fulfillment and customer satisfaction.

The role is based in Milan with a hybrid setup; strong Italian communication and English proficiency are required, plus exposure to ERP and MS Office tools.

Qualifications

• Experience in Customer Service or Sales Support.
• Experience collaborating with Sales/Commercial teams.
• Understanding order-to-delivery processes and customer service operations.
• Proactive, solution-oriented mindset with strong communication skills.

Responsibilities

• Manage customer orders and ensure accurate processing.
• Be a point of contact for customers regarding orders, deliveries, and product availability.
• Coordinate with Sales/Commercial and Supply Chain teams to fulfill orders.
• Ensure accurate customer/order data in internal systems and communicate issues promptly.
• Support credit management and maintain customer relationships.

Skills

Customer Service

Sales Support

Communication

ERP systems

Microsoft Office

Tools

ERP systems

Microsoft Office

Job description

Customer Service Specialist – Italy

Are you an experienced Customer Service professional who enjoys being close to the business and working hand-in-hand with Commercial teams? At SBM Life Science, we are looking for a Customer Service Specialist to join our team in Italy. This is business-oriented role at the heart of our daily operations, connecting our customers with Sales, Supply Chain and Credit Departmets. We are particularly interested in someone who has previous experience working closely with Sales or other Commercial teams and understands how excellent customer service can contribute to strong customer relationships and successful commercial execution.

Your Role

As Customer Service Specialist, you will be a key point of contact for our customers in Italy and Spain, and an important partner for our Commercial teams. You will support the customer journey from order processing through delivery, ensuring accurate information, credit management, smooth coordination and responsive communication.

Your Responsibilities Will Include

• Managing customer orders and ensuring accurate and timely processing
• Acting as a reliable point of contact for customers regarding orders, deliveries and product availability
• Working closely with the Sales and Commercial teams, supporting their day-to-day activities and customer needs
• Coordinating with Supply Chain, Logistics and other internal stakeholders to ensure smooth order fulfilment
• Following up on customer requests, issues and claims and helping to identify effective solutions
• Maintaining accurate customer and order information in internal systems
• Proactively communicating potential issues, delays or changes to customers and internal stakeholders
• Contributing to a high level of customer satisfaction and continuously looking for ways to improve the customer experience
• Taking care for credit management

Profil recherché

What We Are Looking For

Ideally, You Bring

• Previous experience in Customer Service, Sales Support, Commercial Operations or a similar role
• Proven experience working closely with Sales and/or Commercial teams
• A good understanding of order-to-delivery processes and customer service operations
• Strong communication and relationship-building skills
• A proactive, solution-oriented and hands-on approach
• Strong organizational skills and attention to detail
• The ability to manage several priorities while maintaining a high standard of service
• Confidence working with ERP/business systems and Microsoft Office, especially Exel
• Fluent Italian and a good command of English
• Spanish is an asset

Why join SBM Life Science?

You will join an international company where Customer Service is not simply an administrative function. It is an important link between our customers, our Commercial organization and our operational teams. You will have the opportunity to work closely with different functions, build strong customer relationships and make a visible contribution to the way we serve and grow our business in Italy.

Our office is located in Milan, in Via Montefeltro, 6.

We are part of Chemical Collective Agreement (CCNL).

Benefits

• We are offering a smart working set up - minimum 3 days from the office, after successful onboarding up to 2 daysn of remote working.
• We are providing lunch cards for our employees

To learn more about our company visit www.sbm-company.com and www.seezon.it