Hybrid Bilingual Customer Care & Repair Specialist

Medtronic plc; Milano; Híbrido; EUR 31.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Flexible benefits package

MIP incentive plan

Descripción de la vacante

Medtronic plc in Milano is seeking a Customer Care Representative to join our hybrid Service & Repair Customer Care team. You will be the primary contact for customers, manage service requests, and collaborate with engineers, repair centers, and logistics to ensure quick, high-quality service delivery.

Ideal candidates bring 2+ years in customer service, strong English and Spanish, and proficiency with SAP or Salesforce.

Formación

• High School Diploma and 2+ years in customer service, operations, service support or related environment.
• Proficiency in English and Spanish, both written and verbal.
• Experience managing multiple priorities with high accuracy and attention to detail.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Proficiency in French and English (mandatory).
• Experience working with established processes in an operational environment.

Responsabilidades

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues.
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and follow-up.
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and UAT activities to improve tools and processes.

Conocimientos

English

Spanish

MS Office

Multitasking

Attention to detail

Operational processes

French

Educación

High School Diploma

Herramientas

SAP

Salesforce

Descripción del empleo

Medtronic plc in Milano is seeking a Customer Care Representative to join our hybrid Service & Repair Customer Care team. You will be the primary contact for customers, manage service requests, and collaborate with engineers, repair centers, and logistics to ensure quick, high-quality service delivery.

Ideal candidates bring 2+ years in customer service, strong English and Spanish, and proficiency with SAP or Salesforce.