Hybrid Customer Service & Order Fulfillment Specialist

LIXIL; Milano; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading home products company in Milan seeks a proactive Customer Service Specialist for a hybrid role. Responsibilities include managing customer orders and enhancing satisfaction through effective problem resolution, with 2–3 years of relevant experience required. Ideal candidates will have a bachelor's degree and proficiency in SAP and Excel, along with fluency in Italian and English. Join a dynamic team that fosters growth and continuous improvement in a supportive environment.

Competenze

• 2–3 years of experience in order management or customer service.
• Proficiency in SAP and Excel.
• Fluent in Italian and English.

Mansioni

• Manage the full lifecycle of customer orders.
• Monitor shipments and resolve delivery issues.
• Handle commercial returns and complaints.

Conoscenze

Order management

Customer service

Problem resolution

Interpersonal skills

Fluent in Italian

Fluent in English

Proficiency in SAP

Proficiency in Excel

Formazione

Bachelor's degree

Strumenti

SAP

Excel

Descrizione del lavoro

A leading home products company in Milan seeks a proactive Customer Service Specialist for a hybrid role. Responsibilities include managing customer orders and enhancing satisfaction through effective problem resolution, with 2–3 years of relevant experience required. Ideal candidates will have a bachelor's degree and proficiency in SAP and Excel, along with fluency in Italian and English. Join a dynamic team that fosters growth and continuous improvement in a supportive environment.