HIRING: Epicor Support Analyst

Epiusers; Firenze; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A technology solutions company is looking for an ERP Support Analyst to help their 500 users across 42 branches in Italy. The role involves answering help desk requests, providing user training, and triaging system issues. This position offers flexibility with remote work options available.

Competenze

• Experience in ERP systems support and help desk style requests.
• Ability to triage system issues and communicate effectively with users.
• Capable of providing training and assistance to end-users.

Mansioni

• Answer functional questions about ERP systems.
• Triage system issues and forward to ERP Admin staff.
• Assist and train users on ERP functionality.

Conoscenze

Techno-functional skills

ERP help desk support

User training

Descrizione del lavoro

josecgomez (Jose C Gomez) February 18, 2025, 5:56pm 1

We are looking for an ERP Support Analyst to join our team. We have a user base of about 500 users with 42 plants and 8 Companies and we need ERP Support!

We have a small inhouse team of Epicor Support Analysts that help answer user functional questions and get records unstuck and provide light hand holding and training. The role is techno / functional in nature mostly answering Help Desk style requests about ERP and triaging system issues as they arise and forwarding them on to ERP Admin staff.

This is a remote position or you can report to one of our 42 branches