High End Client Development Director

Bulgari; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury watch and jewelry brand based in Rome is seeking a High End Client Development Director. The role involves defining and driving the clienteling strategy, enhancing client experience, and managing a team to achieve business goals. Ideal candidates will have over 10 years of client development experience, preferably in the luxury sector, and be fluent in English and Italian. This position offers a strategic opportunity to grow the business internationally.

Competenze

• Minimum 10 years of client development experience, preferably in luxury and/or jewelry.
• Experience with Asian market is a plus.
• People management experience required.

Mansioni

• Drive HE client portfolio management and strategy implementation.
• Enhance client experience and journey planning.
• Coordinate international HE events and client engagement.

Conoscenze

Client development experience

Project management skills

Fluency in English

Fluency in Italian

Attention to details

Negotiation

Formazione

University degree in Business Management

Descrizione del lavoro

Position

Within the High Jewelry & Haute Horlogerie Department , based in Rome , we are looking for a High End Client Development Director .

Reporting directly to the High End (HE) Global Client Development, Business Development & Training Director , this role has the strategic aim to define and drive the HE clienteling agenda, with global responsibility to ensure successful delivery of HE client engagement, coverage, experience and development. Acting as a Brand Ambassador, the selected candidate will play a pivotal role in further growing our HE business, working in an international context and collaborating with multiple departments.

S/He will manage and develop a team of 3/4 people and animate the community of HE Client Development Managers/ HE Managers on HE clienteling related topics in the different markets.

Job responsibilities

Key Accountabilities :

HE client portfolio management & development

• Drive and generate turnover through the definition, budgeting and implementation of the HE clienteling strategy, targeting both existing and new clients through elevation, retention, conversion and recruitment/ networking.
• Leverage client portfolio analysis to set global clienteling objectives and priorities.
Oversee the management of the HE client database to ensure data accuracy and quality; partner with Central CRM, IT & Data Compliance teams to further develop and optimize the HE client portfolio management ecosystem (reporting & HE client management IT tools).

HE client experience enhancement & HE client journey planning

• Instill a structured, client-centric mindset within the global team, focusing on building long term relationships with HE clients.
• Partner with relevant stakeholders at both global and local levels to define/ coordinate exceptional international and local experiences for HE clients.
• Build up our ‘go to market’ and follow-up capacity to ensure the definition of effective clienteling action plans on priority client clusters and individualized client journey plans at market level.
• Work on market adoption of the new methodologies, processes and tools (both quantitative and qualitative).

International HE Events

• Define the right client targeting and drive the client selection process to international events.
• Act as a key stakeholder in the design of international HE events, in partnership with Central Events/Trade Marketing Teams, to ensure elevated client experience, meet sales targets and align future initiatives with client expectations.
• Work closely with global and local teams during International HE events preparation.
Regularly review top HE client data & event performance to inform future event planning.

Profile

Qualifications/Professional Capabilities:

• University degree in Business Management, or related field.
• Proven experience in client development (minimum 10 years), preferably in luxury and/or jewelry in a global context. Previous experience with Asian market will be considered a plus.
• Strong project management skills and experience .
• Ability to understand and express business needs to various internal stakeholders, applying a quali/quantitative approach.
• People management experience.
Fluent in English and Italian. Knowledge of French will be considered a plus.

Personal Competencies :

• Business Awareness
• Client Orientation
• Proactive Approach
• Planning & Organization Skills
• Effective Communication and Interpersonal Skills, with the ability to build relationships at all levels
• Attention to Details
• Negotiation
Flexibility

BVLGARI
MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.