Head of Industrial Operations

Fortidia; Roma; In loco; EUR 75.000 - 95.000; Tempo pieno

Descrizione del lavoro

A global logistics firm in Milan is seeking a Carriers Operations Manager to oversee the management of relationships with global carriers. The ideal candidate should have over 10 years of experience in global shipping and logistics, strong skills in process improvement, and a proven ability to lead complex projects. This role offers extensive training and development opportunities. Candidates must possess a Bachelor's degree in a related field and excellent English proficiency.

Servizi

Extensive training and development opportunities

Competenze

• 10+ years of experience in global shipping, logistics, and carrier operations.
• Proven success in leading complex, global projects.
• Excellent written and spoken English skills.

Mansioni

• Manage operational aspects of relationships with global carriers.
• Lead projects to improve operational processes using technology.
• Collaborate with internal stakeholders to align shipping operations with business needs.
• Ensure performance accuracy and drive corrective actions.
• Define and evaluate impact of operational changes.

Conoscenze

Global shipping expertise

Logistics management

Process improvement

Relationship management

Regulatory compliance knowledge

Formazione

Bachelor's Degree in Business Administration, Supply Chain Management, or related field

Descrizione del lavoro

At Fortidia we believe that talent, expertise, empathy and ambition drive our success. If you have specific needs or require adjustments during the recruitment process, please let us know.

For our Milan offices we are searching for a Carriers Operations Manager.

Carriers Operations Manager

To strengthen our ability to provide the Fortidia Network with business growth and operational excellence, we are introducing a new role within the Fortidia Global team: the Carriers Operations Manager.

• Responsible for managing the operational aspects of relationships with global carriers, from day‑to‑day oversight of existing services and processes to the introduction of new ones, with a strong focus on efficiency and network value.

The Fortidia Carriers Operations Manager will serve as the primary operational liaison between Fortidia and carriers. This role collaborates across countries and functions to ensure excellence in delivery shipping operations throughout the Fortidia Network.

Reports to: Data and Carriers Relationships Director

Responsibilities

• Global Carriers Relationship Management: act as primary operational liaison for our global shipping partners for all operations‑related matters, own daily relationship management, troubleshooting, new service and process launch coordination, ensuring compliance with carrier framework agreements and security procedures.
• Innovation & Process Automation: lead high‑impact projects to improve operational processes leveraging technology, including AI automation and CarrierS API integration.
• Partner closely with internal stakeholders – mainly Country Managers, Network Sales & Ops Managers, and Technology colleagues – to align carrier operations stream with local business needs and global strategy, ensuring smooth Network adoption.
• Impact Measurement & Validation: collaborate with the BI & Analysis Team to define, evaluate, and validate impact of new processes, services, or operational changes.
• Performance & Resolution: ensure operational accuracy from Global Carriers (including invoicing and service quality) and drive corrective action plans.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain Management / Logistics, Industrial Engineering or Economics.
• 10+ years proven background in global shipping, logistics, and carrier sales and operations.
• Knowledge of international regulatory compliance (e.g., customs, trade).
• Demonstrated success leading process improvement projects (e.g., implementing API integrations, AI‑based tools, Ops automation).
• Proven ability to lead and manage complex, global projects from conception to operational launch.
• Excellent mastery of written and spoken English.

Extensive training and development opportunities within the group.

Fortidia is the brand identity of MBE Worldwide S.p.A. – a global commerce enabler for MSMEs and consumers thanks to its platform and services. In 2024, the combination of its physical platform – including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates – with its PrestaShop e‑commerce platform served 1.1 million business customers worldwide, generating €1.45 billion (US$1.65 billion) of System‑wide Gross Revenue and €22 billion (US$23 billion) of Gross Merchandise Value.