Guest Relations, Zelo Restaurant

Four Seasons Hotel Milano; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Milan is seeking a Guest Relations professional for the Zelo Restaurant. This role focuses on providing exceptional service and creating memorable experiences for guests. Candidates should have 1-2 years of experience in Food & Beverage within luxury settings and possess strong communication skills. The position offers a competitive salary and benefits, alongside excellent training and development opportunities.

Servizi

Competitive salary and benefits

Dry cleaning for employee uniforms

Employee experience initiatives

Opportunities for career development

Competenze

• One to two years’ previous experience in Food & Beverage outlet; experience in luxury hotels is an asset.
• Fluency in English and Italian is required.

Mansioni

• Welcome guests and provide exceptional service during their dining experience.
• Manage the host stand and review the reservation book.
• Ensure cleanliness and proper set of each table.

Conoscenze

Strong communication skills

Experience in Food & Beverage outlet

Ability to operate computer equipment

Descrizione del lavoro

Join to apply for the Guest Relations, Zelo Restaurant role at Four Seasons Hotel Milano.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Iconic elegance in Milan’s most fashionable neighbourhood. A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

About the Role

The Host(ess) is the first interaction for guests in our Restaurants, and is the designer of memorable experiences. This role is dedicated to providing exceptional quality and service to our guests. This role is part of the Zelo Restaurant, reporting into the Restaurant Manager.

What You Will Do

• Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers
• Manage the host stand, review the reservation book and make recommendations as to the setup of the table sections
• Ensure cleanliness of each section of the dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set
• Develop a complete working knowledge of the menus, menu ingredients and restaurant information

What You Bring

• One to two years’ previous experience in Food & Beverage outlet; previous employment experience within a luxury Hotels is considered an asset
• Ability to operate computer equipment and other food & beverage computer systems
• Strong communication skills

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Meals available at our Employee Restaurant
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programs
• Opportunities to build a successful career with global potential

Schedule & Hours

This position is based at the Four Seasons Milan and we will offer a fixed term contract. You must possess the legal right to work in Italy and have fluency in English and Italian.

Seniority level

Not Applicable

Employment type

Full-time

Job function

• Customer Service
• Travel Arrangements and Hospitality