Guest Relations Intern: Elevate Hospitality Experience

Hosco.com; Lombardia; On-site; EUR 5,600 - 10,000; Part time

Benefits offered by this job

Monthly allowance of € 600.

Job summary

Minor Hotels Europe & Americas is seeking a Guest Relations Intern to join our team and support the Guest Relations department in delivering personalized and memorable experiences for our guests.

You will respond to guests’ questions and requests, assist in anticipating needs, and coordinate VIP arrivals and departures to ensure a seamless stay while upholding Minor Hotels’ hospitality standards and excellence.

Qualifications

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• A collaborative mindset, strong guest service orientation, enthusiasm, and flexibility.
• Excellent command of the English language.

Responsibilities

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
• Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.
• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
• Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
• Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
• Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

Skills

Guest service orientation

Organizational skills

Collaborative mindset

English language

Job description

Minor Hotels Europe & Americas is seeking a Guest Relations Intern to join our team and support the Guest Relations department in delivering personalized and memorable experiences for our guests.

You will respond to guests’ questions and requests, assist in anticipating needs, and coordinate VIP arrivals and departures to ensure a seamless stay while upholding Minor Hotels’ hospitality standards and excellence.