Guest Relations Intern - Milan Hospitality Experience

Minor Hotels; Lombardia; On-site; EUR 4,500 - 8,900; Full time

Benefits offered by this job

Monthly allowance €600

Job summary

Minor Hotels Europe & Americas in Milan is seeking a Guest Relations Intern to join its Guest Relations team. You will help build strong guest relationships, anticipate needs, and ensure exceptional satisfaction throughout the stay, aligned with Minor Hotels’ hospitality standards.

The role offers exposure to luxury hospitality operations, a monthly €600 allowance, and the opportunity to learn from experienced professionals across an international portfolio.

Qualifications

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• Collaborative mindset with strong guest service orientation and flexibility.
• Excellent command of the English language.

Responsibilities

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
• Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.
• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
• Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
• Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
• Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

Skills

Guest relations

Organizational skills

Team collaboration

English language

Job description

Minor Hotels Europe & Americas in Milan is seeking a Guest Relations Intern to join its Guest Relations team. You will help build strong guest relationships, anticipate needs, and ensure exceptional satisfaction throughout the stay, aligned with Minor Hotels’ hospitality standards.

The role offers exposure to luxury hospitality operations, a monthly €600 allowance, and the opportunity to learn from experienced professionals across an international portfolio.