Guest Relations Internship: Global Hospitality Experience

Minor Hotels; Toscana; On-site; EUR 4,500 - 6,700; Full time

Job summary

Minor Hotels Europe & Americas is seeking a Guest Relations Intern in Florence, Italy, to support the Guest Relations team in delivering personalized guest experiences aligned with Minor Hotels’ hospitality standards.

You will assist in building strong guest relationships, anticipating needs, and ensuring top-tier satisfaction throughout the stay, while learning from a global hospitality group with diverse destinations and services.

Qualifications

• Excellent command of the English language.
• Strong organizational skills and attention to detail.
• Collaborative mindset with guest service orientation.

Responsibilities

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
• Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.
• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
• Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
• Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
• Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

Skills

English proficiency

Organizational skills

Guest service mindset

Team collaboration

Job description

Minor Hotels Europe & Americas is seeking a Guest Relations Intern in Florence, Italy, to support the Guest Relations team in delivering personalized guest experiences aligned with Minor Hotels’ hospitality standards.

You will assist in building strong guest relationships, anticipating needs, and ensuring top-tier satisfaction throughout the stay, while learning from a global hospitality group with diverse destinations and services.