Guest Relations Intern: Craft Memorable Stays & VIP Moments

Minor Hotels; Toscana; On-site; EUR 4,700 - 6,400; Full time

Benefits offered by this job

Global experience

Career development opportunities

Discounted stays

Sustainability program

Volunteer initiatives

Corporate loyalty program

Job summary

Minor Hotels is seeking a Guest Relations Intern in Florence to support the Guest Relations team in delivering personalized experiences for guests. You will assist in building strong guest relationships, anticipating needs, and ensuring high satisfaction throughout stays, in line with Minor Hotels’ standards.

Ideal candidates are motivated, highly organized, collaborative, flexible, with excellent English. Monthly allowance provided, and opportunities to grow within a global hospitality group

Qualifications

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• A collaborative mindset, strong guest service orientation, enthusiasm, and flexibility.
• Excellent command of the English language.

Responsibilities

• Respond to guests’ questions, needs, and requests, ensuring a high level of service and guest satisfaction.
• Assist in anticipating and proactively addressing guests’ expressed and unexpressed needs.
• Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
• Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
• Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
• Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.

Skills

Motivation to work in a dynamic and创新?

Organizational skills

Collaborative mindset

English language

Job description

Minor Hotels is seeking a Guest Relations Intern in Florence to support the Guest Relations team in delivering personalized experiences for guests. You will assist in building strong guest relationships, anticipating needs, and ensuring high satisfaction throughout stays, in line with Minor Hotels’ standards.

Ideal candidates are motivated, highly organized, collaborative, flexible, with excellent English. Monthly allowance provided, and opportunities to grow within a global hospitality group