Guest Relations Intern: Elevate Guest Experiences & VIP Service

Hosco.Com; San Miniato; On-site; EUR 4,700 - 6,400; Full time

Benefits offered by this job

Monthly allowance €500

Job summary

Minor Hotels Europe & Americas is seeking a Guest Relations Intern to support personalized guest experiences and build strong guest relationships. You will help anticipate needs, ensure satisfaction, and deliver hospitality aligned with Minor Hotels’ high standards.

Responsibilities include assisting with guest questions, coordinating arrivals/departures for special guests, and promoting hotel services and local experiences. English fluency is essential.

Qualifications

• Motivation to work in a dynamic and innovative environment.
• Strong organizational skills and attention to detail.
• Collaborative mindset with guest service orientation, enthusiasm and flexibility.
• Excellent command of English.

Responsibilities

• Respond to guests’ questions, needs and requests with high service levels.
• Anticipate and address guests’ expressed and unexpressed needs.
• Support the team in handling feedback and resolving concerns professionally.
• Coordinate arrival and departure experiences for VIPs and distinguished guests.
• Facilitate communication between guests and hotel departments for a seamless stay.
• Promote awareness of hotel services, facilities and local experiences.

Skills

Motivation to work

Organizational skills

Guest service orientation

English language

Job description

Minor Hotels Europe & Americas is seeking a Guest Relations Intern to support personalized guest experiences and build strong guest relationships. You will help anticipate needs, ensure satisfaction, and deliver hospitality aligned with Minor Hotels’ high standards.

Responsibilities include assisting with guest questions, coordinating arrivals/departures for special guests, and promoting hotel services and local experiences. English fluency is essential.