Guest Experience Leader - Front Office (5-Star Hotel)

Relais & Châteaux; Monza; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Staff well-being initiatives

Training activities and rewards

Staff canteen

Uniform and cleaning

Job summary

A luxury hotel collection is seeking a Front Office Supervisor for their prestigious property in Monza, Italy. This role requires at least 2 years of experience in the front office of 5-star hotels, exceptional communication skills, and a commitment to outstanding customer service. Responsibilities include supervising front desk operations, managing guest relations, and ensuring compliance with hotel policies. This is a fixed-term full-time contract for 7 months starting in May 2026, with a focus on creating a positive guest experience.

Qualifications

• Minimum 2 years experience in Front Office of 5-star hotels.
• Strong commitment to providing exceptional customer service.
• References required.

Responsibilities

• Oversee daily front desk operations and staff.
• Manage guest relations and problem resolution.
• Ensure compliance with hotel standards and policies.

Skills

Excellent communication skills

Customer service orientation

Proficiency in PMS (Opera Cloud)

English fluency

Tools

Microsoft Office Suite

Job description

A luxury hotel collection is seeking a Front Office Supervisor for their prestigious property in Monza, Italy. This role requires at least 2 years of experience in the front office of 5-star hotels, exceptional communication skills, and a commitment to outstanding customer service. Responsibilities include supervising front desk operations, managing guest relations, and ensuring compliance with hotel policies. This is a fixed-term full-time contract for 7 months starting in May 2026, with a focus on creating a positive guest experience.