Guest Experience Lead — Luxury Front Desk

The Luxury Collection; Venezia; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Discounts on hotel rooms

Gift shop discounts

Food & beverage discounts

Canteen service – AssociatesRestaurant

Uniform - Laundry service

Job summary

The Luxury Collection’s Gritti Palace in Venice is seeking a Guest Experience Supervisor (Front Desk). You will oversee front desk operations, supervise staff, resolve guest issues, and manage daily financial tasks on a full-time shift.

Ideal candidates have at least 3 years of luxury Front Office experience, fluency in English and Italian, knowledge of Opera, and a confident, guest‑oriented approach. Join a prestigious property renowned for art, culture and exceptional service.

Qualifications

• Fluent in English and Italian.
• Minimum 3 years Front Office experience in luxury hotels.
• Knowledge of Opera property management system.
• Strong guest-service orientation and communication skills.

Responsibilities

• Oversee front desk operations during a shift.
• Supervise staff, handle guest issues and daily admin tasks.
• Manage cash handling, postings and log maintenance.
• Coordinate with Concierge/Housekeeping to address guest requests.
• Maintain confidentiality and uphold quality standards.

Skills

Storytelling

English fluency

Italian fluency

Front Office exp (luxury)

Tools

Opera

Job description

The Luxury Collection’s Gritti Palace in Venice is seeking a Guest Experience Supervisor (Front Desk). You will oversee front desk operations, supervise staff, resolve guest issues, and manage daily financial tasks on a full-time shift.

Ideal candidates have at least 3 years of luxury Front Office experience, fluency in English and Italian, knowledge of Opera, and a confident, guest‑oriented approach. Join a prestigious property renowned for art, culture and exceptional service.