Front Office Strategy & Guest Experience Lead

Meliá Hotels International; Turbigo; On-site; EUR 30,000 - 40,000; Full time

Job summary

A leading hotel chain in Turbigo, Italy is seeking a Front Office Supervisor to support daily operations in ensuring customer satisfaction and adherence to standards. You will coordinate check-in/check-out processes while leading a team focused on high-quality service. The ideal candidate possesses a degree in Tourism or Hospitality, with at least two years of relevant experience and strong communication skills. The role offers opportunities for team development and contributes to a positive guest experience.

Qualifications

• Minimum 2 years of experience in a similar role or 1 year in Front Office for internal candidates.
• Knowledge of hotel management systems and proficiency in Microsoft Office.

Responsibilities

• Coordinate and support daily Front Office operations.
• Supervise check-in/check-out procedures and guest requests.
• Handle guest complaints to ensure high satisfaction.
• Maintain communication with housekeeping and other departments.
• Drive upselling activities to meet revenue targets.
• Ensure adherence to quality standards and safety regulations.
• Support team management, training, and development.
• Assist in budget control and cost management.

Skills

Strong communication

Organizational skills

Problem-solving skills

Team-oriented mindset

Customer service focus

Advanced English

Education

Degree or diploma in Tourism or Hospitality

Tools

Hotel management systems

Microsoft Office

Job description

A leading hotel chain in Turbigo, Italy is seeking a Front Office Supervisor to support daily operations in ensuring customer satisfaction and adherence to standards. You will coordinate check-in/check-out processes while leading a team focused on high-quality service. The ideal candidate possesses a degree in Tourism or Hospitality, with at least two years of relevant experience and strong communication skills. The role offers opportunities for team development and contributes to a positive guest experience.