Seasonal Front Office Manager: Lead Luxury Guest Experience

Mangia's; Pollina; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Seasonal contract

Career growth opportunities

Collaborative work environment

Zusammenfassung

A distinguished hospitality brand in Pollina, Italy, seeks a Front Office Manager to lead the reception team for the 2026 season. This role focuses on planning operations, supervising staff, and ensuring exceptional guest experiences. Candidates must have proven luxury hospitality experience, strong front office operations knowledge, and leadership skills. The position offers career growth opportunities in a dynamic work environment.

Qualifikationen

• Proven experience in luxury hospitality, preferably in 5-star hotels.
• Strong knowledge of front office operations and guest service standards.
• Fluency in English; additional languages are a plus.

Aufgaben

• Planning Front Office operations based on occupancy forecasts.
• Supervises Front Office team and ensures service standards.
• Handles guest requests, complaints, and feedback directly.
• Communicates guest needs across departments.
• Authorizes spending limits, room credits, and department budgets.

Kenntnisse

Luxury hospitality experience

Knowledge of front office operations

Proficiency in Opera PMS

Leadership skills

Excellent communication

Fluency in English

Problem-solving attitude

Jobbeschreibung

A distinguished hospitality brand in Pollina, Italy, seeks a Front Office Manager to lead the reception team for the 2026 season. This role focuses on planning operations, supervising staff, and ensuring exceptional guest experiences. Candidates must have proven luxury hospitality experience, strong front office operations knowledge, and leadership skills. The position offers career growth opportunities in a dynamic work environment.