Front Office Lead — Guest Experience & Operations

Hilton; Como; In loco; EUR 23.000 - 29.000; Tempo pieno

Descrizione del lavoro

Hilton in Italy invites you to join as a Front Office Supervisor, overseeing daily front desk operations and delivering the light and warmth of hospitality to every guest. You’ll ensure smooth check-ins and check-outs, accurate billing, and exceptional service in a fast-paced environment.

You’ll lead the front office team, schedule shifts, mentor colleagues, resolve guest inquiries, monitor lobby flow, and take on special projects to enhance guest satisfaction and efficiency, all while upholding

Competenze

• A passion for hospitality and guest service excellence.
• Integrity and doing the right thing consistently.
• Leadership to inspire and guide a team.
• Teamwork drives the best outcomes and collaboration.
• Ownership and accountability for duties and results.

Mansioni

• Supervise front office team: lead daily operations, ensuring smooth check-ins/outs and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, conduct pre-shift briefings, provide coaching.
• Lead guest issue resolution: address inquiries and concerns, supporting staff in escalated cases.
• Manage lobby flow: monitor guest traffic and adjust coverage to maintain service efficiency.
• Lead special projects: drive department initiatives and ad-hoc assignments.

Descrizione del lavoro

Hilton in Italy invites you to join as a Front Office Supervisor, overseeing daily front desk operations and delivering the light and warmth of hospitality to every guest. You’ll ensure smooth check-ins and check-outs, accurate billing, and exceptional service in a fast-paced environment.

You’ll lead the front office team, schedule shifts, mentor colleagues, resolve guest inquiries, monitor lobby flow, and take on special projects to enhance guest satisfaction and efficiency, all while upholding