Guest Experience Lead - Hospitality & Team Leader

Baker Hughes; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An innovative hospitality group in Florence seeks a Front Office Team Leader to enhance guest experiences. This role involves leading the reception team, managing bookings effectively, and ensuring operational excellence. The ideal candidate will exhibit strong leadership, a passion for hospitality, and the ability to create a vibrant team atmosphere. Competitive salary and development opportunities are part of the package, alongside numerous employee perks including discounts and team events.

Servizi

Competitive package

Employee discounts

Time off for volunteering

Annual events for diversity and inclusion

Regular team gatherings

Competenze

• Experience in leadership roles within hospitality.
• Strong interpersonal skills to interact positively with guests.
• Ability to manage a team with a supportive environment.

Mansioni

• Lead the Front Office team to ensure a memorable experience for guests.
• Manage rates and booking levels for optimal occupancy.
• Assist with team development and motivation for high performance.

Conoscenze

Passion for hospitality

Leadership

Team management

Customer experience focus

Adaptability

Strumenti

Opera or similar front desk systems

GDS knowledge

Descrizione del lavoro

An innovative hospitality group in Florence seeks a Front Office Team Leader to enhance guest experiences. This role involves leading the reception team, managing bookings effectively, and ensuring operational excellence. The ideal candidate will exhibit strong leadership, a passion for hospitality, and the ability to create a vibrant team atmosphere. Competitive salary and development opportunities are part of the package, alongside numerous employee perks including discounts and team events.