Guest Experience Host - Warm Welcomes & Local Tips

The Social Hub (B Corp™); Toscana; On-site; EUR 24,000 - 27,000; Full time

Benefits offered by this job

Multinational company

B Corp certification

Growth opportunities

Employee discounts across Europe

Fun workplace and events

Job summary

The Social Hub in Tuscany is hiring a Front Office Host to warmly welcome guests, assist with check-ins and payments, and guide visitors to local experiences. You’ll keep the lobby inviting and coordinate with other teams for smooth guest stays.

Ideal candidates have 1–3 years in hospitality, fluent English and Italian, and a proactive, team‑oriented mindset. We offer a dynamic multinational environment and employee discounts across Europe.

Qualifications

• 1–3 years of hospitality or guest-facing role
• Energetic, welcoming vibe that makes guests feel at home
• Ability to switch between tasks without losing your smile
• Proactive mindset, turning small moments into memorable ones
• Comfort with digital tools such as PMS, kiosks or guest messaging apps
• Fluent in English and Italian
• Team player who stays calm during busy peaks

Responsibilities

• Welcome guests with warmth and set a great first impression
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy and inviting
• Offer local recommendations and connect guests to activities
• Manage bookings for activities, restaurants and experiences
• Share guest insights with the team to improve stays
• Collaborate with Housekeeping, F&B and Maintenance to run smoothly
• Promote outlets and upsell opportunities

Skills

Hospitality experience

Energetic personality

Multitasking

Proactive mindset

Digital tools (PMS/kiosks)

English & Italian fluency

Team player

Job description

The Social Hub in Tuscany is hiring a Front Office Host to warmly welcome guests, assist with check-ins and payments, and guide visitors to local experiences. You’ll keep the lobby inviting and coordinate with other teams for smooth guest stays.

Ideal candidates have 1–3 years in hospitality, fluent English and Italian, and a proactive, team‑oriented mindset. We offer a dynamic multinational environment and employee discounts across Europe.