Front Office Lead: Elevate Guest Stays & Team Experience

The Social Hub; Belfiore; Hybrid; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Multinational company environment

Growth opportunities

European discounts for employees and家庭

Job summary

The Social Hub is seeking a Front Office Supervisor to lead daily front desk operations, guide the team on shifts, and ensure every guest feels warmly welcomed. You’ll coordinate with housekeeping, F&B, and other teams to keep operations smooth and elevate the guest experience across multiple properties.

Ideal candidates have 1–3 years of front office supervisory experience, strong hospitality knowledge, and fluency in English and Italian.

Qualifications

• 1–3 years of experience as a front office supervisor or similar hospitality role.
• Strong hospitality knowledge with ability to elevate guest experiences.
• Fluency in English and Italian; additional languages are a plus.
• Enjoy guiding others, solving problems on the spot, and lifting the team.

Responsibilities

• Lead daily front desk operations and guide the team during shifts.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot chances to upsell rooms, local experiences, and TSH outlets.
• Share guest feedback and ideas to elevate our service.
• Help onboard new team members and create a fun, supportive vibe.

Job description

The Social Hub is seeking a Front Office Supervisor to lead daily front desk operations, guide the team on shifts, and ensure every guest feels warmly welcomed. You’ll coordinate with housekeeping, F&B, and other teams to keep operations smooth and elevate the guest experience across multiple properties.

Ideal candidates have 1–3 years of front office supervisory experience, strong hospitality knowledge, and fluency in English and Italian.