Guest Experience Host — Front Desk & Welcome

The Social Hub (B Corp™); Roma; Hybrid; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Discounts across Europe

Multinational environment

Growth opportunities

B Corp company

Job summary

The Social Hub (B Corp™) is seeking a Front Office Host in Italy (Rome) to greet guests, manage check-ins, and curate a warm, connected lobby experience. You’ll guide arrivals, share local tips, and help guests connect with events and experiences across our multi-national properties.

Ideal candidates bring 1–3 years in hospitality, English and Italian fluency, and a proactive, energetic attitude. Expect a hybrid, fast-paced environment with strong teamwork and opportunities to grow.

Qualifications

• 1–3 years in hospitality or similar guest-facing role.
• Energetic, welcoming vibe making guests feel at home.
• Ability to switch between tasks without losing a smile.
• Proactive mindset; turn small moments into memorable experiences.
• Comfortable with PMS, kiosks and guest messaging apps.
• Clear communication in English and Italian.
• Team player who stays cool during peak periods.

Responsibilities

• Welcome guests with warmth and set a great first impression.
• Assist with check-ins, payments and kiosk navigation.
• Keep lobby tidy, inviting and energetic.
• Provide local recommendations and connect guests to events.
• Handle bookings for activities and experiences.
• Share guest insights with the team to improve stays.
• Coordinate with Housekeeping, F&B and Maintenance.
• Promote outlets and upsell opportunities.

Skills

Hospitality experience

Customer service

Multitasking

Proactive mindset

Digital tools literacy

English language

Italian language

Team player

Tools

PMS

Kiosk systems

Guest messaging apps

Job description

The Social Hub (B Corp™) is seeking a Front Office Host in Italy (Rome) to greet guests, manage check-ins, and curate a warm, connected lobby experience. You’ll guide arrivals, share local tips, and help guests connect with events and experiences across our multi-national properties.

Ideal candidates bring 1–3 years in hospitality, English and Italian fluency, and a proactive, energetic attitude. Expect a hybrid, fast-paced environment with strong teamwork and opportunities to grow.