Front Desk Host - Welcoming Guest Experience & Local Tips

The Social Hub; Firenze; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Company discounts

Growth opportunities

Europe discounts

Dynamic workplace

Job summary

The Social Hub Firenze is seeking a Front Office Host who greets guests with warmth, handles check-ins, and helps guests feel at home from arrival onward. You’ll move between desk and lobby, sharing local tips and creating a welcoming atmosphere throughout the stay.

Ideal candidates have 1–3 years in hospitality, are fluent in English and Italian, and are comfortable with PMS, kiosks, and guest messaging apps. Starting salary is €23,739.66 gross per year.

Qualifications

• 1–3 years in hospitality or guest-facing role.
• Energetic, welcoming vibe that makes guests feel at home.
• Ability to multitask without losing a smile.
• Proactive mindset and knack for turning small moments into memorable experiences.
• Comfort with digital tools used in hospitality (PMS, kiosks, guest messaging apps).
• Clear communication in English and Italian.
• Team-player who stays calm during busy peaks.

Responsibilities

• Welcome guests with warmth and set a great atmosphere.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy, inviting and buzzing with energy.
• Offer local recommendations and connect guests to events and experiences.
• Assist with bookings for activities and dining.
• Share guest insights to improve stays.
• Coordinate with Housekeeping, F&B and Maintenance for smooth operation.
• Promote outlets and upsell opportunities.

Skills

Hospitality experience

Bilingual English & Italian

Customer service

Tools

PMS

Kiosks

Guest messaging apps

Job description

The Social Hub Firenze is seeking a Front Office Host who greets guests with warmth, handles check-ins, and helps guests feel at home from arrival onward. You’ll move between desk and lobby, sharing local tips and creating a welcoming atmosphere throughout the stay.

Ideal candidates have 1–3 years in hospitality, are fluent in English and Italian, and are comfortable with PMS, kiosks, and guest messaging apps. Starting salary is €23,739.66 gross per year.