Front Desk Host — Vibrant Hospitality & Guest Connections

The Social Hub; Roma; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Multinational environment

Job summary

The Social Hub in Italy is seeking an AsaFront Office Host to be the first smile guests see, setting a welcoming vibe from arrival through check-in. You will move between desk and lobby, creating an energetic, easy-to-navigate space and sharing local tips for a memorable stay.

You’ll handle check-ins and payments, offer recommendations, assist with bookings, and relay guest insights to improve each stay. English and Italian communication are essential, with a proactive, team-oriented attitude

Qualifications

• 1–3 years of hospitality or guest-facing experience.
• Energetic, welcoming vibe that makes guests feel at home.
• Ability to multitask without losing a smile.
• Proactive mindset; turns small moments into memorable experiences.
• Familiar with PMS, kiosks, or guest messaging apps.
• Fluent in English and Italian.
• Team player; stays cool during busy peaks.

Responsibilities

• Welcome guests with warmth and set a great atmosphere.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy, inviting and buzzing with the right energy.
• Offer local recommendations and connect guests to events, restaurants and experiences.
• Jump in with bookings for activities, restaurants and everything in between.
• Share guest insights and feedback with the team to improve every stay.
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly.
• Promote outlets and spotting upsell opportunities.

Skills

Hospitality experience

Energetic vibe

Multitasking

Proactive mindset

Digital tools (PMS/Kiosks/guest apps)

English & Italian

Team player

Tools

PMS

Kiosks

Guest messaging apps

Job description

The Social Hub in Italy is seeking an AsaFront Office Host to be the first smile guests see, setting a welcoming vibe from arrival through check-in. You will move between desk and lobby, creating an energetic, easy-to-navigate space and sharing local tips for a memorable stay.

You’ll handle check-ins and payments, offer recommendations, assist with bookings, and relay guest insights to improve each stay. English and Italian communication are essential, with a proactive, team-oriented attitude