Front Office Supervisor

The Social Hub; Toscana; In loco; EUR 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Property discounts across Europe

Growth opportunities

Diverse multinational environment

Descrizione del lavoro

The Social Hub in Italy is seeking a Front Office Supervisor to lead the front desk team, welcome guests, and coordinate with other departments to ensure smooth operations.

You will coach Front Office Hosts, handle requests, manage bookings and payments, upsell experiences, and help onboard new staff in a lively, multinational environment. Fluency in English and Italian is expected, with 1–3 years in hospitality.

Competenze

• 1–3 years of experience in front office supervision or similar hospitality role.
• Fluency in English and Italian; additional languages are a plus.
• Strong people skills with leadership and problem-solving abilities.

Mansioni

• Lead daily front desk operations and guide the team during shifts.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot chances to upsell rooms and local experiences.
• Share guest feedback and ideas to elevate service.
• Onboard new team members and create a fun, supportive vibe.

Conoscenze

Front Office Leadership

Guest Hospitality

Team Coaching

Problem Solving

Multitasking

English and Italian fluency

Strumenti

Hotel PMS systems

Descrizione del lavoro

As Front Office Supervisor, you’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. And while doing this, you’ll grow too: This is a place where your leadership and hospitality skills can really take off.

• IT-Florence

Your Mission, Should You Choose to Accept It

You’re the heartbeat of our front desk and the go-to person for both guests and your team.

In Case You Don’t Know Who We Are

TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.

What You’ll Do

• Lead daily front desk operations and guide the team during your shift
• Coach, support, and motivate Front Office Hosts in the moment
• Welcome guests, handle requests, and turn small moments into great stays
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth
• Manage bookings, room availability, payments, and other admin tasks
• Spot chances to upsell rooms, local experiences, and TSH outlets
• Share guest feedback and ideas to elevate our service
• Help onboard new team members and create a fun, supportive vibe

What You’ll Have

• You have 1-3 years of experience as a front office supervisor or a similar hospitality role
• You know the ins and outs of hospitality and are ready to take it to the next level.
• You bring confidence, warmth, and strong people skills
• You’re quick on your feet and great at solving problems in the moment
• You bring a calm, steady presence during busy moments
• You enjoy guiding others and lifting your team
• You’re comfortable with modern hotel systems and curious to learn new tools
• You’re fluent in English and Italian; more languages are a big plus

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.

• Starting salary: 25,158.56€ gross per year