Global Travel Care Coordinator (Mandarin & English)

G2 Travel; Roma; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global travel company is seeking passionate individuals for a customer care role, focusing on providing excellent service for travel groups. Candidates must be fluent in both Mandarin and English, with strong problem-solving and multitasking skills. The position requires effective negotiation with suppliers and managing logistics to ensure customer satisfaction. Located in Italy, flexibility in working hours and proficiency in advanced Excel are required. Join a dynamic team and contribute to an enjoyable travel experience for clients.

Competenze

• Fluence in Mandarin and English is essential.
• Ability to communicate effectively across all levels.
• Strong problem-solving and negotiation skills.

Mansioni

• Provide excellent in-destination service for groups.
• Ensure smooth tour logistics and manage supplier relationships.
• Resolve issues that arise quickly and effectively.

Conoscenze

Customer care experience

Fluency in English

Fluency in Mandarin

Problem-solving skills

Negotiation skills

Multitasking

Strumenti

Excel

Database management

Descrizione del lavoro

A global travel company is seeking passionate individuals for a customer care role, focusing on providing excellent service for travel groups. Candidates must be fluent in both Mandarin and English, with strong problem-solving and multitasking skills. The position requires effective negotiation with suppliers and managing logistics to ensure customer satisfaction. Located in Italy, flexibility in working hours and proficiency in advanced Excel are required. Join a dynamic team and contribute to an enjoyable travel experience for clients.