Global Process Efficiency Manager

SGS; Italia; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global leader in testing and certification is seeking a Global Process Efficiency Manager to drive digital transformation and optimize processes. The ideal candidate has over 5 years of experience in the TIC industry, expertise in project and change management, and excellent leadership skills. This role involves collaboration with global teams and significant influence on process improvements. The position offers a competitive salary and opportunities for professional growth.

Servizi

Competitive salary and benefits

Collaborative work environment

Opportunities for professional growth

Competenze

• Minimum 5 years of experience in the TIC industry.
• Fluent in English (written and spoken).
• Exceptional written and verbal communication skills.

Mansioni

• Drive and manage change towards full digitalization.
• Lead process and tool adoption improvement initiatives.
• Develop and maintain Global Operational Procedures.

Conoscenze

Project Management

Change Management

Lean process management

Data analysis

Leadership

Communication

Agile methodologies

Descrizione del lavoro

Overview

The Business Assurance Division is undergoing a major transformation to become more efficient and data-driven. This role is critical in redefining internal processes leveraging modern technologies to simplify automate and optimize operations. The Global Process Efficiency Manager will drive the digitalization and optimization of processes in collaboration with the Global Business Team, Affiliate Business Managers and end users.

Responsibilities

• Drive and manage change towards full digitalization, collaborating with the Global Business Team, Affiliate Business Managers and end users.
• Lead and facilitate process and tool adoption improvement initiatives, ensuring a smooth transition.
• Spearhead process optimization and improvements following the CertIQ implementation as part of the division\'s Digital Transformation strategy.
• Develop and maintain Global Operational Procedures, including:
• Comprehensive training and coaching for affiliates.
• Establishment and monitoring of KPIs to ensure compliance.
• Auditing of operational activities and implementing corrective actions.
• Act as the primary liaison between operations and BA IT teams to ensure alignment on process transformation objectives.
• Promote customer digital strategies by integrating processes with customer engagement initiatives.
• Collaborate with IT teams to ensure IT tools align with the division\'s business vision, processes and operations.

Specific Responsibilities

• Influence key decision-makers by leveraging experience and a logical problem-solving approach.
• Validate that proposed solutions meet operational business requirements without introducing unnecessary redundancies.
• Lead and participate in design workshops to drive transformation projects.

Qualifications

• Proven experience in Project Management and Change Management.
• Minimum 5 years of experience in the TIC (Testing Inspection Certification) industry.
• Expertise in Lean process management or similar methodologies.
• Strong leadership experience, especially in leading by influence across global teams.
• Familiarity with agile software development methodologies.
• Proficient in data analysis including understanding data flows and KPIs.
• Innovative mindset with the ability to take initiative and solve problems analytically.
• Exceptional communication skills both written and verbal with strong interpersonal abilities.
• Fluent in English (written and spoken).

Key Competencies

• Innovation: Challenges traditional methods and encourages creative thinking.
• Strategic Thinking: Understands internal/external environments to shape business priorities.
• Action-Oriented: Translates strategies into actionable plans with SMART objectives.
• Influence: Builds trust and secures buy-in from stakeholders across the organization.
• Collaboration: Fosters cross-functional teamwork and leverages diverse perspectives.
• Change Leadership: Anticipates and effectively manages transformation initiatives.

Additional Information

Why SGS

• Opportunity to work with a global leader in inspection, verification, testing and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Join Us

At SGS we are dedicated to fostering an open, friendly and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise and fulfil your potential.

Remote Work

Employment Type: Full-time

Key Skills

Bidding, Integration, Christmas Temporary, ABB, Elevator Maintenance, Application Engineering

Experience

years

Vacancy

1