Front Office Leader: Guest Experience & Growth

Starhotels; Bologna; In loco; EUR 27.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal benefits (8€ vouchers)

Staff discounts on stays

Company & partner discounts

Descrizione del lavoro

Starhotels Excelsior in Bologna is seeking a Front House Manager to lead the Front Office team and ensure a high level of guest service. You will coordinate operations, mentor staff and act as the primary point of contact for guests.

The role requires a minimum of two years as Front House Manager, strong communication skills and Opera PMS knowledge. Fluency in Italian and English is expected, with additional languages a plus.

Competenze

• 2+ years experience as Front House Manager.
• Excellent communication skills.
• Opera PMS knowledge.
• Commitment to delivering high level of customer service.
• Impeccable grooming standards.

Mansioni

• Coordinate Front Office department to create memorable guest experiences.
• Mentor and motivate the Front Office team.
• Maintain strong relationships with Front Office, Reservations, Housekeeping and Maintenance.
• Serve as key guest contact, respond to inquiries, provide information and assistance.
• Stay updated on hotel services, guest needs and events.
• Ensure compliance with policies and procedures.

Conoscenze

Front Office leadership

Communication skills

Opera PMS

Italian fluency

English fluency

Strumenti

Opera PMS

Descrizione del lavoro

Starhotels Excelsior in Bologna is seeking a Front House Manager to lead the Front Office team and ensure a high level of guest service. You will coordinate operations, mentor staff and act as the primary point of contact for guests.

The role requires a minimum of two years as Front House Manager, strong communication skills and Opera PMS knowledge. Fluency in Italian and English is expected, with additional languages a plus.