Front Office Supervisor: Lead Guest Experience & Team

Hospitaliti; Belfiore; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Awesome discounts across properties

Growth opportunities

Job summary

The Social Hub is seeking a Front Office Supervisor to lead daily front desk operations in Belfiore, guiding the team through shifts and ensuring exceptional guest experiences. You will coordinate with housekeeping, F&B and other departments to maintain smooth operations and timely task execution.

Ideal candidates have 1-3 years in front office roles, strong English and Italian language skills, and a calm, problem-solving presence during busy moments.

Qualifications

• 1-3 years of experience in a front office supervisory or related hospitality role.
• Fluent in English and Italian; additional languages are a plus.
• Strong people skills, warmth and confidence in guest interactions.
• Comfortable with modern hotel systems and eager to learn new tools.

Responsibilities

• Lead daily front desk operations and guide the team during your shift.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot upsell opportunities for rooms and local experiences.
• Share guest feedback and ideas to elevate service.
• Help onboard new team members and create a fun, supportive vibe.

Skills

Front office supervision

Team coaching

Guest services

Tools

PMS (hotel system)

Job description

The Social Hub is seeking a Front Office Supervisor to lead daily front desk operations in Belfiore, guiding the team through shifts and ensuring exceptional guest experiences. You will coordinate with housekeeping, F&B and other departments to maintain smooth operations and timely task execution.

Ideal candidates have 1-3 years in front office roles, strong English and Italian language skills, and a calm, problem-solving presence during busy moments.