Front Office Shift Supervisor - Bilingual (Italian/English)

Hospitaliti; Lombardia; On-site; EUR 32,000 - 42,000; Full time

Job summary

The Front Office Supervisor will manage front office functions and supervise staff on shift, covering Reception, Back Office and concierge roles. The incumbent will oversee room allocation based on occupancy and guest requests, and collaborate with the department manager to ensure compliance with procedures and guest satisfaction.

Required qualification includes a high school diploma or GED and/or a two-year degree, with at least two years in guest services or a related area, and fluent English

Qualifications

• High school diploma or GED and/or two-year degree.
• Two years of experience in guest services, reception, or related area.
• Fluent knowledge of English and Italian.

Responsibilities

• Perform check-in/check-out procedures and guest management.
• Provide support to guests based on their requests.
• Manage daily operations to meet quality standards and guest expectations.
• Handle complaints, resolve disputes, and address grievances.
• Oversee staffing levels to ensure service, operations and financial goals.
• Provide operational support to the team.
• Interact with customers to obtain feedback on service levels and satisfaction.
• Train staff and monitor adherence to credit policies and procedures.

Skills

Guest services

Staff supervision

Check-in/check-out

Conflict resolution

English & Italian fluency

Education

High school diploma or GED / two-year degree

Job description

The Front Office Supervisor will manage front office functions and supervise staff on shift, covering Reception, Back Office and concierge roles. The incumbent will oversee room allocation based on occupancy and guest requests, and collaborate with the department manager to ensure compliance with procedures and guest satisfaction.

Required qualification includes a high school diploma or GED and/or a two-year degree, with at least two years in guest services or a related area, and fluent English