Front Desk Supervisor & Guest Experience Coach

Hosco.com; Belfiore; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Employee discounts across properties

Hybrid work option

Team events

Job summary

Hosco.com is hiring a Front Office Supervisor to lead daily front desk operations, guiding the team during shifts and ensuring guest satisfaction. You will welcome guests, handle requests, coordinate with Housekeeping and other departments, and manage bookings and payments.

The ideal candidate has 1–3 years in a similar role, strong hospitality knowledge, and excellent English and Italian communication. This hybrid role offers growth and a vibrant multi-national environment.

Qualifications

• 1–3 years in front office supervision or similar hospitality role.
• Hospitality knowledge and readiness to advance.
• Confident, warm presence with strong people skills.
• Able to think fast, solve problems on the spot.
• Calm and steady during busy periods.
• Enjoy guiding others and uplifting the team.
• Comfortable with hotel software; eager to learn new tools.
• Fluent in English and Italian; additional languages a plus.

Responsibilities

• Lead daily front desk operations and guide the team on shift.
• Coach, support and motivate Front Office Hosts in real time.
• Welcome guests, handle requests, turn moments into great stays.
• Coordinate with Housekeeping, F&B and other teams for smooth operations.
• Manage bookings, room availability, payments and admin tasks.
• Identify upsell opportunities for rooms and local experiences.
• Share guest feedback and ideas to improve service.
• Onboard new team members and foster a fun, supportive vibe.

Skills

Front office leadership

People skills

Problem solving

Calm under pressure

Team motivation

Guest service

English fluency

Italian fluency

Education

Hospitality knowledge

Tools

Hotel systems

Job description

Hosco.com is hiring a Front Office Supervisor to lead daily front desk operations, guiding the team during shifts and ensuring guest satisfaction. You will welcome guests, handle requests, coordinate with Housekeeping and other departments, and manage bookings and payments.

The ideal candidate has 1–3 years in a similar role, strong hospitality knowledge, and excellent English and Italian communication. This hybrid role offers growth and a vibrant multi-national environment.