Front Office Agent

Hyatt Centric; Lombardia; In loco; EUR 25.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

12 free nights per year

Complimentary meals on duty

Learning & development opportunities

Descrizione del lavoro

Hyatt Centric Milan Centrale is seeking a Front Office Agent to deliver consistent service from check-in to checkout, creating memorable experiences for guests. You will welcome, register and assist guests, verify rates, and coordinate with hotel operations to ensure smooth arrivals.

The ideal candidate has strong guest service skills, fluent English and Italian, and at least two years in front office. Opera PMS knowledge is a plus, and a positive, team-oriented attitude is essential.

Competenze

• Minimum two years in a front office role.
• Thorough knowledge of the hospitality industry and strong admin skills.
• Fluency in English and Italian both verbally and in writing.

Mansioni

• Welcome and register guests expeditiously; verify rates and information.
• Answer guest questions and resolve issues to ensure satisfaction.
• Upsell and cross-sell hotel services and outlets.
• Coordinate with hotel departments to maintain guest satisfaction.
• Maintain knowledge of hotel services, rates, and packages.

Conoscenze

Guest Service Excellence

Communication Skills

Teamwork

Problem Solving

Formazione

Diploma or Degree in Hospitality or Travel & Tourism

Strumenti

Opera PMS

Descrizione del lavoro

Organization- Hyatt Centric Milan Centrale

The Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.

What you will be doing

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.


• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.


• Resolve guest problems and complaints


• To actively upsell and cross sell hotel services and outlets.


• Communicate with other hotel departments to maintain a high level of guest satisfaction.


• Maintain an understanding of hotel history, services, facility information, and rates and packages.


• Develop and maintain positive working relationships with others and support team to reach goals.


• Assists others as needed and special projects, as necessary.

Qualifications

Requirements

• Diploma or Degree in Hospitality or Travel & Tourism preferred.


• A minimum of two (2) years experience in a front office role.


• Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.


• Strong Guest Service Skills.


• Ability to communicate effectively with guests, management, and co-workers.


• Must have a positive attitude at all times.


• Ability to work well with others in a guest and team-focused environment.


• Good problem solving, administrative and interpersonal skills are a must.


• Knowledge in Opera is an advantage.


• Verbal and written English and Italian languages proficiency are required.

Benefits

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide


• Complimentary meals on duty


• Continuous Learning & Development opportunities