Front Office Manager

Mangia's; Pollina; Sur place; EUR 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Seasonal contract

Career growth opportunities

Collaborative work environment

Résumé du poste

A distinguished hospitality brand in Pollina, Italy, seeks a Front Office Manager to lead the reception team for the 2026 season. This role focuses on planning operations, supervising staff, and ensuring exceptional guest experiences. Candidates must have proven luxury hospitality experience, strong front office operations knowledge, and leadership skills. The position offers career growth opportunities in a dynamic work environment.

Qualifications

• Proven experience in luxury hospitality, preferably in 5-star hotels.
• Strong knowledge of front office operations and guest service standards.
• Fluency in English; additional languages are a plus.

Responsabilités

• Planning Front Office operations based on occupancy forecasts.
• Supervises Front Office team and ensures service standards.
• Handles guest requests, complaints, and feedback directly.
• Communicates guest needs across departments.
• Authorizes spending limits, room credits, and department budgets.

Connaissances

Luxury hospitality experience

Knowledge of front office operations

Proficiency in Opera PMS

Leadership skills

Excellent communication

Fluency in English

Problem-solving attitude

Description du poste

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper‑upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four‑ and five‑star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Mangia’s Pollina Resort for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

Key Responsibilities

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross‑selling to boost revenue
• Leads internal meetings and attends cross‑departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

Requirements

• Proven experience in luxury hospitality, preferably in 5‑star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a team
• Excellent communication and interdepartmental coordination abilities
• Fluency in English; additional languages are a plus
• Problem‑solving attitude and attention to detail

What we offer

• Seasonal Contract
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Hospitality