Front Office Manager

Antal International; Grosseto; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury resort in Tuscany is looking for a Front Office Manager. This role involves managing the front desk operations and ensuring exceptional guest experiences. The ideal candidate will have over 2 years of experience in a similar role within luxury hospitality, strong communication skills, and fluency in English and Italian. A competitive salary, permanent contract, and smart working opportunities are offered. This is an exciting career opportunity in a beautiful location.

Servizi

Permanent contract

Competitive salary

Full accommodation

Smart working

Competenze

• 2+ years’ experience as Front Office Manager or 4+ years as Assistant Front Office Manager in a luxury hotel/resort.
• Strong interpersonal and communication skills.
• Perfect standing.
• Excellent problem and conflict resolution skills.
• Computer literate in Microsoft Office.
• Ability to work flexible schedules.
• Fluent in English and Italian, both oral and written.

Mansioni

• Manage day-to-day operations to meet customer expectations.
• Monitor the check-in/check-out process to alleviate pressure.
• Perform administrative duties including payroll and inventory management.
• Oversee successful Front Office Upselling.
• Manage all incoming reservation requests.
• Ensure accuracy in booking details and guest profiles.
• Handle guest compliments and complaints effectively.
• Supervise and support colleagues in their duties.
• Evaluate colleague’s performance throughout the year.

Conoscenze

Interpersonal skills

Communication skills

Problem resolution skills

Conflict resolution skills

Computer literacy (Microsoft Office)

Flexible schedule

Fluent in English

Fluent in Italian

Strumenti

Microsoft Office

Descrizione del lavoro

For a 5*L resort in Tuscany, we are currently recruiting for a FRONT OFFICE MANAGER.

Reporting directly to the Operations Manager, he/she will be responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.

What you will do:

Front Desk Operations

• Manage day-to-day operations, ensuring the quality and meeting the expectations of the customers.
• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Perform administrative duties such as, but not limited to, daily schedule/hours edit in system, payroll, inventory, purchase requests, attendance record etc.
• Manage successful Front Office Upselling, encouraging participation and growth to contribute to maximizing the room revenues.

Reservation Operations

• Manage all incoming reservation requests via phone, email, and online platforms.
• Ensure accuracy in booking details and guest profiles.
• Handle special requests and resolve booking issues.
• Monitor booking trends and adjust availability and rates accordingly.
• Implement pricing strategies in coordination with the Operations Manager and the Owners.

Guest Experience

• Handle all guest compliments, comments, observation and complaints in a timely and effective manner, ensuring guest’s complete satisfaction.
• Ensure all the request by guests to be responded in timely and efficiently manner and out come to be up to customer complete satisfaction
• Ensure a friendly warm, genuine, and efficient guest’s arrival and departure experience.

Team Leadership

• Supervise, Guide and Support all colleagues in the department with their duties.
• Motivate and inspire the colleagues with positive attitude and high energy to maximize their performance.
• To be presence at public area for the quality check to be performed for colleagues and ensuring all standards are met in services.
• Monitor the associates’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
• Evaluate colleague’s performance throughout the year.

What we need:

• 2+ years’ experience as Front Office Manager or 4+ years’ experience as Assistant Front Office Manager in a luxury/upscale hotel/resort.
• Strong interpersonal and communication skills.
• Perfect standing.
• Excellent problem and conflict resolutions skills.
• Computer literate to include Microsoft Office, Word, PowerPoint, Excel etc.
• Ability to work in a flexible schedule.
• Excellent knowledge of English and Italian, both oral and written.

What we offer:

• Permanent contract.
• Competitive salary.
• Full accommodation.
• Smart working.

Location: Tuscany