Front Office Lead: Guest Experience & Team Coach

Hospitaliti; Belfiore; Presencial; EUR 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts across properties in Europe

Growth opportunities

Dynamic multinational company

Descripción de la vacante

The Social Hub in Belfiore, Italy, is seeking a Front Office Supervisor to lead daily front desk operations and guide the team during shifts. You will welcome guests, manage bookings, and coordinate with housekeeping, F&B, and other departments to ensure smooth, memorable stays.

Fluency in English and Italian is required, with 1–3 years of hospitality leadership experience. Grow with a dynamic, multinational company committed to guest satisfaction and teamwork.

Formación

• 1-3 years of experience as a front office supervisor or similar hospitality role.
• Hospitality knowledge and guest service excellence.
• Confidence, warmth, and strong people skills.
• Ability to think on your feet and solve problems in the moment.
• Calm, steady presence during busy moments.
• Enjoy guiding others and uplifting your team.
• Comfort with modern hotel systems and eagerness to learn new tools.
• Fluency in English and Italian (additional languages are a plus).

Responsabilidades

• Lead daily front desk operations and guide the team during your shift.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot chances to upsell rooms, local experiences, and TSH outlets.
• Share guest feedback and ideas to elevate our service.
• Help onboard new team members and create a fun, supportive vibe.

Conocimientos

Front office supervision

Team leadership

Customer service

Problem solving

Multilingual English/Italian

Descripción del empleo

The Social Hub in Belfiore, Italy, is seeking a Front Office Supervisor to lead daily front desk operations and guide the team during shifts. You will welcome guests, manage bookings, and coordinate with housekeeping, F&B, and other departments to ensure smooth, memorable stays.

Fluency in English and Italian is required, with 1–3 years of hospitality leadership experience. Grow with a dynamic, multinational company committed to guest satisfaction and teamwork.