Guest Experience Lead: Front Office & Service Excellence

Sheraton Hotels & Resorts; Lombardia; Vor Ort; EUR 26.000 - 30.000; Vollzeit

Zusammenfassung

Sheraton Milan is seeking a Guest Experience Leader to oversee Front Office operations during the assigned shift and ensure a consistently high standard of service across all stages of the guest stay.

You will lead the day-to-day activities, support the Front Office team, handle guest requests and complaints, and collaborate with all hotel departments to deliver a seamless, personalized experience. English required; additional languages a plus.

Qualifikationen

• Previous experience in Front Office or Guest Relations within hospitality.
• Good command of English; other languages are a plus.
• Strong guest-oriented mindset and commitment to service excellence.
• Excellent communication and interpersonal skills.
• Leadership attitude, problem-solving abilities, and a team-oriented approach.
• Flexibility to work in a dynamic environment.

Aufgaben

• Welcome and assist guests throughout all stages of their stay.
• Oversee Front Office operations, ensuring high service standards are consistently maintained.
• Handle special requests, guest complaints, and complex operational situations.
• Support and coordinate the team during the shift, acting as the main operational point of reference.
• Collaborate with all hotel departments to ensure a seamless and personalized guest experience.
• Monitor guest satisfaction and promote initiatives aimed at continuous service improvement.
• Support the Front Office Manager in team training and development activities.
• Ensure compliance with company procedures, quality standards, and applicable regulations.

Kenntnisse

Front Office experience

Guest Relations experience

English proficiency

Communication skills

Interpersonal skills

Leadership

Jobbeschreibung

Sheraton Milan is seeking a Guest Experience Leader to oversee Front Office operations during the assigned shift and ensure a consistently high standard of service across all stages of the guest stay.

You will lead the day-to-day activities, support the Front Office team, handle guest requests and complaints, and collaborate with all hotel departments to deliver a seamless, personalized experience. English required; additional languages a plus.