Front Office Leader: Guest Experience & Team Growth

The Luxury Collection; Lombardia; On-site; EUR 35,000 - 38,000; Full time

Job summary

The Luxury Collection in Milan is seeking a Front Office Manager to lead bell staff, switchboard operations, guest services and the front desk. You will direct daily operations, optimize guest experiences, and drive department financial performance.

Candidates should have a strong hospitality background, educational credentials in hotel management, and proven leadership skills to inspire teams and maintain exceptional service standards.

Qualifications

• Minimum high school diploma with relevant hospitality experience.
• Alternative degree path with related guest services experience.
• Strong leadership and guest-service focus required.

Responsibilities

• Lead front office functions including bell staff, switchboard, guest services and front desk.
• Direct and supervise daily operations to meet service and financial goals.
• Develop goals and plans to prioritise work and drive guest satisfaction.
• Monitor staffing and ensure budget alignment for the front office.
• Uphold policies and standard operating procedures across the front office.

Skills

Leadership

Communication

Team Management

Guest Service Excellence

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

The Luxury Collection in Milan is seeking a Front Office Manager to lead bell staff, switchboard operations, guest services and the front desk. You will direct daily operations, optimize guest experiences, and drive department financial performance.

Candidates should have a strong hospitality background, educational credentials in hotel management, and proven leadership skills to inspire teams and maintain exceptional service standards.