Front-of-House Supervisor – Hospitality Team Leader

The Social Hub; Firenze; On-site; EUR 28,000 - 34,000; Full time

Job summary

The Social Hub is seeking a Restaurant Supervisor to oversee front‑of‑house operations and ensure warm, attentive service across every sitting. You’ll work closely with the Restaurant Manager, guide the team, and help new members find their rhythm.

You’ll train staff, check setups, stock, cleanliness and safety, and keep daily operations running smoothly. English and Italian are required; additional languages are a bonus.

Qualifications

• 1–2 years of experience in a senior waiter, barista or bartender role.
• Confident in leading a team during service and staying calm when busy.
• Strong hospitality mindset and guest-facing service.

Responsibilities

• Lead the front-of-house team during service and set a positive, upbeat tone
• Guide your crew on the floor, helping them solve small issues in the moment
• Support training and onboarding for new team members
• Keep daily operations smooth by checking setups, stock, cleanliness and safety
• Stay present on the floor, chat with guests and jump in where needed
• Handle transactions accurately and pass on any irregularities
• Share targets for the shift and motivate the team to reach them
• Work closely with the kitchen and bar teams to keep service flowing

Skills

Team leadership

Customer service

Clear communication

Attention to detail

Hospitality mindset

Bilingual English & Italian

Job description

The Social Hub is seeking a Restaurant Supervisor to oversee front‑of‑house operations and ensure warm, attentive service across every sitting. You’ll work closely with the Restaurant Manager, guide the team, and help new members find their rhythm.

You’ll train staff, check setups, stock, cleanliness and safety, and keep daily operations running smoothly. English and Italian are required; additional languages are a bonus.