Front Office Leader — Inspire Guests & Team

The Social Hub (B Corp™); Toscana; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Multinational environment

Job summary

The Social Hub (B Corp™) is seeking a Front Office Supervisor to lead daily front desk operations across our multi-national hospitality concept. You will coach Front Office Hosts, welcome guests, manage bookings, and coordinate with Housekeeping and F&B to ensure smooth operations.

You will upsell experiences and onboard new team members to foster a fun, inclusive atmosphere. Starting salary is 25,158.56€ gross per year, with employee discounts across Europe and opportunities for growth in a

Qualifications

• 1–3 years of experience in a front office supervisory or similar hospitality role.
• Fluent in English and Italian; additional languages are a plus.
• Confident, warm and strong people skills.
• Able to stay calm and solve problems on the go.
• Enjoy guiding and lifting the team.
• Comfortable with modern hotel systems and eager to learn new tools.

Responsibilities

• Lead daily front desk operations and guide the team during your shift.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot chances to upsell rooms, local experiences, and TSH outlets.
• Share guest feedback and ideas to elevate our service.
• Help onboard new team members and create a fun, supportive vibe.

Skills

People skills

Problem solving

Communication

Leadership

Hospitality experience

Tools

Hotel systems

Job description

The Social Hub (B Corp™) is seeking a Front Office Supervisor to lead daily front desk operations across our multi-national hospitality concept. You will coach Front Office Hosts, welcome guests, manage bookings, and coordinate with Housekeeping and F&B to ensure smooth operations.

You will upsell experiences and onboard new team members to foster a fun, inclusive atmosphere. Starting salary is 25,158.56€ gross per year, with employee discounts across Europe and opportunities for growth in a