Front office agent - receptionist - villa eden

Hosco; Merano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Trentino-Alto Adige is seeking a Front Office Manager to lead the front office team and ensure exceptional guest experiences. The role requires proven experience in a luxury setting, fluency in English, Italian, and German, and outstanding leadership skills. Competitive compensation and benefits offered. Apply by sending your CV and cover letter.

Servizi

Competitive compensation

Professional growth opportunities

Discounts in selected shops in Merano

Competenze

• Proven experience as a Front Office Manager in a luxury hotel environment.
• Experience with Leading Hotels of the World standards.
• Polished appearance and ability to stay calm in high-pressure situations.

Mansioni

• Oversee all front office operations ensuring smooth functioning.
• Manage reservations and optimize occupancy and revenue.
• Lead and motivate the team to deliver high standards of service.

Conoscenze

Leadership and team management

Exceptional communication

Problem-solving

Fluency in English, Italian, and German

Strumenti

Property management systems

Office software

Descrizione del lavoro

Villa Eden, one of the Leading Hotels of the World, is a boutique luxury retreat with just 25 exclusive suites, two award-winning restaurants, and a world-renowned Med Spa. To maintain our reputation for excellence and provide exceptional guest experiences, we are seeking a Front Office Manager to lead our front office team with professionalism, precision, and passion.

Role Overview

As the Front Office Manager, you will be the face of Villa Eden, ensuring that every guest interaction reflects the highest standards of luxury and hospitality. You will lead and inspire the front office team to deliver flawless service, foster a welcoming atmosphere, and create memorable experiences for our international guests.

Responsibilities

• Oversee all front office operations, including reception, concierge, and guest services, ensuring smooth day-to-day functioning.
• Lead and motivate the front office team, providing training, performance feedback, and professional development opportunities.
• Ensure seamless guest experiences from check‑in to check‑out, addressing guest inquiries, requests, and concerns promptly and professionally.
• Manage reservations and room allocation, optimizing occupancy and revenue while maintaining guest satisfaction.
• Collaborate with other departments to ensure personalized and exceptional service for every guest.
• Handle VIP guest arrivals and special requests with discretion and attention to detail.
• Monitor and improve service standards, implementing best practices to exceed guest expectations.
• Manage front office budgets, schedules, and reports, ensuring operational efficiency.
• Uphold the hotel's reputation by maintaining a high level of professionalism, confidentiality, and integrity.

Qualifications

• Proven experience as a Front Office Manager or Assistant Front Office Manager in a luxury hotel environment.
• Experience with Leading Hotels of the World standards is a strong advantage.
• Fluency in English, Italian, and German is required; additional languages are a plus.
• Outstanding leadership and team‑management skills.
• Exceptional communication and interpersonal abilities.
• Strong problem‑solving and decision‑making capabilities.
• Proficiency in property management systems and office software.
• A guest-focused mindset with a passion for luxury hospitality.
• Polished, professional appearance and demeanor.
• Ability to stay calm and composed in high‑pressure situations.

What We Offer

• The opportunity to lead a dynamic and dedicated team in one of Europe's most exclusive luxury retreats.
• A multicultural working environment with guests from around the world.
• Professional growth opportunities and training tailored to luxury hospitality standards.
• Competitive compensation and benefits, including discounts in selected shops in Merano and at our sister hotels.

If you are an experienced leader with a passion for creating extraordinary guest experiences, we invite you to apply for the position of Front Office Manager at Villa Eden. To apply: Please send your CV and a cover letter to [e-mail]. We look forward to welcoming you to the Villa Eden family.

An opportunity has arisen for a Night Manager to join the summer season 2026 of Jumeirah Capri Palace.

Main Duties and Responsibilities

• Be fully aware of and able to handle emergency procedures as defined in the Emergency Evacuation Operations Plan.
• Mediate with the Night Auditor to balance the day's revenues, ensure accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back‑up reports before the system closes for the day.
• Handle visitors professionally during the night shift in coordination with security, ensuring the privacy and security of all guests.
• Record major incidents and important information in the Duty Manager's logbook and ensure the timely and correct completion of the CID report.
• Check updated registration cards for completeness and sufficient payment guarantees and ensure proper handling of guest traces and visitor IDs.
• Ensure Guest Services Executives are punctual, well‑groomed, and provide a high level of service, including meeting and escorting VIP guests.
• Handle booking out guests in case of overbooking and arrange emergency visas for guests when necessary.
• Ensure the Resort's credit policy is followed, conduct Credit Check Reports, and sign off on Rebates and Paid‑Outs with proper justification.
• Adhere to and promote Jumeirah International's Guiding Principles and Hallmarks, setting an example for colleagues.