Front Office Agent - INNSiDE Milano Torre GalFa

Melia Hotels International; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A prominent hotel group in Milano seeks a Front Office Manager to oversee guest check-in/out and enhance customer experiences. Candidates must possess strong interpersonal skills, be fluent in English, and have at least a year of experience in hospitality. The role requires availability for various shifts including nights and weekends. Join our diverse team and contribute to a sustainable future in hospitality.

Servizi

My MeliáRewards benefits

Flexible compensation and discounts

Competenze

• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
• Strong passion for hospitality.

Mansioni

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys and provide information on hotel services.
• Up-sell rooms when possible to maximize hotel revenue.
• Communicate any outstanding guest requests to management.
• Respond appropriately to guest complaints.
• Perform other duties as assigned.

Conoscenze

Fluent English

Interpersonal skills

Customer service

Descrizione del lavoro

Discover the Meliá Experience

“The world is yours with Meliá”

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Benefits

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Job Summary

To manage properly all the activities related to Front Office Department.

Responsibilities

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys and provide information on hotel services and room location.
• Up-sell rooms when possible, to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Perform other duties as assigned.

Qualifications

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
• Must be fluent in English; other languages are preferred.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for hospitality and with a strong attitude to interpersonal relationships.

Equal Opportunity

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present”. Thanks to all our collaborators, we make it possible.