Front Office Agent

AccorHotel; Venezia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company is seeking Front Office Agents to deliver outstanding guest services at their hotel in Venice. Candidates must have experience in hospitality, strong communication skills in English and Italian, and proficiency in hotel management software. This position offers a competitive salary, benefits, and opportunities for growth within the company.

Servizi

Medical Insurance

Annual leave

Employee benefit card

Competenze

• Experience as receptionist in structured hotels with standards’ knowledge.
• Available for shifts during weekends and holidays.

Mansioni

• Administering all Front Office operations.
• Managing inbound and outbound e-mails.
• Ensuring compliance with Hotel standards and Health & Safety procedures.

Conoscenze

Excellent communication and interpersonal skills

Problem solving in high-pressure situations

Good proficiency in hotel management software

Advanced level of English

Advanced level of Italian

Formazione

Bachelor's degree in Hospitality Management or foreign languages

Strumenti

MS Office

Descrizione del lavoro

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.

Job Description

Our Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services.

Main activities

Administering all Front Office operations such as guests’ registration (check-in/check-out), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotel’s SOPs :

• Meeting and greeting VIPs and guests, pre-empting and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns,
• Managing inbound and outbound e-mails and administrative work,
• Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge,
• Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue,
• Keeping high knowledge of Hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events,
• Completing audit procedures,
• Responding to emergencies, including medical incidents, fire alarms and any disturbances in a calm and efficient manner,
• Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures,
• Collaborating with local law enforcement and emergency services when necessary.

Qualifications

• Experience as receptionist in structured hotels with standards’ knowledge,
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levels,
• Problem solving especially in high-pressure situations,
• Good proficiency in using hotel management softwares and MS Office,
• Bachelor's degree in Hospitality Management or foreign languages is highly preferred,
• Advanced level of English and Italian; French confidence is a plus,
• Available for shifts during the weekends and holidays and some nights in rotation,
• Legal right to work in Italy.

Additional Information

A competitive package (base salary and yearly bonus)

Medical Insurance, integrating Collective Labor Agreement one and extended to the family

Ticket Restaurant

Annual leave

ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.

Learning & development: Opportunity to develop your talent and grow within your property and across the world!

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.