Front Office Agent

Hilton Worldwide, Inc.; Milano; In loco; EUR 20.000 - 25.000; Tempo pieno

Descrizione del lavoro

A leading global hospitality company seeks a Front Office Agent in Milan. You will provide exceptional reception services to guests, ensuring a smooth check-in and check-out process while handling guest queries effectively. The ideal candidate has a high school diploma and experience in customer service. If you have good communication skills and a commitment to delivering top-notch service, this position is perfect for you. Join us in creating remarkable hospitality experiences every day.

Competenze

• Previous experience in a customer‑focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.

Mansioni

• Achieve positive outcomes from Guest queries.
• Ensure an efficient reception experience.
• Demonstrate a high level of customer service.

Conoscenze

Customer service

Communication skills

IT proficiency

Cash handling

Formazione

Completed high school certificate or equivalent

Descrizione del lavoro

Job Description - Front Office Agent (HOT0BYHP)

Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required.

Work Locations

Hilton Milan Hotel, Via Luigi Galvani 12, Milan 20124

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check‑in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

• Previous experience in a customer‑focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in cash handling (advantageous)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office