Florence Luxury Concierge: Create Unforgettable Moments

Four Seasons; Toscana; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary and benefits

Excellent training and development

Employee discount for stays worldwide

Free dry cleaning for uniforms

Employee meals

Staff accommodations when available

Job summary

Four Seasons Hotel Firenze in Florence, Italy, is seeking a passionate Concierge to join our service-driven team. You will use local knowledge and personalized service to create memorable experiences for our guests, handling requests from everyday needs to extraordinary discoveries.

With at least one year of Concierge or Front Desk experience in luxury hospitality, you will collaborate with the Front Desk and Guest Services teams, maintain up-to-date local information, and build relationships

Qualifications

• One year experience as Concierge or Front Desk in luxury hospitality.
• Excellent interpersonal skills and outgoing personality.
• Attention to detail and ability to multi task.
• Previous knowledge of the city of Florence is preferred.
• Proficiency in Italian and English; third language is a plus.

Responsibilities

• Deliver exceptional guest service with professionalism and hospitality.
• Assist guests with hotel services, hours, events, transport, directions, and local attractions.
• Provide personalized recommendations of Florence and surrounding areas.
• Resolve guest concerns promptly and escalate when needed.
• Process packages, mail, and other correspondence accurately.
• Maintain up-to-date information on restaurants, museums, transport, and events.
• Build relationships with local partners for reservations and experiences.
• Record guest preferences and billing info in hotel systems.
• Support Front Desk and Guest Services during peak periods.
• Perform additional duties as assigned by management.

Skills

Concierge experience

Front Desk experience

Attention to detail

Multitasking

Italian language

English language

Job description

Four Seasons Hotel Firenze in Florence, Italy, is seeking a passionate Concierge to join our service-driven team. You will use local knowledge and personalized service to create memorable experiences for our guests, handling requests from everyday needs to extraordinary discoveries.

With at least one year of Concierge or Front Desk experience in luxury hospitality, you will collaborate with the Front Desk and Guest Services teams, maintain up-to-date local information, and build relationships