Luxury Housekeeping Floor Supervisor: Lead Rooms

Four Seasons Hotels and Resorts; Firenze; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development

Employee Discount for stays at any FS

Complimentary Dry Cleaning for Uniform

Employee Meals

Job summary

Four Seasons Hotel Firenze in Florence is seeking a passionate Floor Supervisor to join the Housekeeping team. You will lead, coach, and supervise Room Attendants and Linen Runners to ensure guest rooms meet luxury standards and exceed guest expectations.

You will conduct inspections, coordinate daily activities, and maintain smooth floor operations while collaborating with other departments and maintaining high service levels for an unforgettable guest experience.

Qualifications

• Minimum 2 years of Housekeeping experience in a luxury hospitality environment.
• Strong attention to detail, excellent organizational skills and a proactive approach to guest service.
• Proven leadership abilities, with experience coaching teams and providing constructive feedback.
• Strong communication and interpersonal skills, with the ability to work collaboratively across departments.
• Fluency in Italian and English, both written and spoken.

Responsibilities

• Lead, supervise, and coach Room Attendants and Linen Runners to ensure rooms and public areas meet Four Seasons quality standards.
• Conduct room inspections, monitor daily progress, and coordinate housekeeping activities for timely guest readiness.
• Oversee floor operations, manage supplies, cleanliness of corridors and service areas, and resolve maintenance issues promptly.
• Anticipate guest needs, address concerns professionally, and contribute to delivering an exceptional guest experience.
• Plan daily activities based on occupancy and operational needs, coordinating with other departments.
• Support inventory management and administrative tasks across the hotel as needed.

Skills

Leadership

Communication

Detail-oriented

Guest service

Job description

Four Seasons Hotel Firenze in Florence is seeking a passionate Floor Supervisor to join the Housekeeping team. You will lead, coach, and supervise Room Attendants and Linen Runners to ensure guest rooms meet luxury standards and exceed guest expectations.

You will conduct inspections, coordinate daily activities, and maintain smooth floor operations while collaborating with other departments and maintaining high service levels for an unforgettable guest experience.