Night Bell Attendant - Luxury Overnight Concierge

Hospitaliti; Toscana; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary and benefits

Excellent Training and Development

Employee discount for stays at FourSe​

Complimentary Dry Cleaning for staff

Employee meals

Job summary

Four Seasons Firenze is seeking a passionate Night Bell Attendant to join our team. As a key ambassador during overnight hours, you will welcome late arrivals, assist with departures, handle luggage, and respond to guest requests with warmth, efficiency, and professionalism.

Reporting to the Front Office, you will deliver personalized service, provide information about hotel services and local attractions, and support smooth and secure night operations in collaboration with Front Office and

Qualifications

• Front Office experience in a luxury hotel.
• Excellent interpersonal skills and a proactive service mindset.
• Fluent in Italian and English, both written and spoken.
• Valid driving license is required.

Responsibilities

• Welcome and assist guests during overnight hours, including room escort and luggage handling.
• Deliver personalized service by responding promptly to guest requests.
• Act as a key contact for guests, sharing information about hotel services and local attractions.
• Support night operations with Front Office and Security teams.
• Deliver amenities, packages, newspapers, and other guest services.
• Maintain cleanliness of lobby and other guest-facing areas.
• Assist with emergency procedures and guest concerns.
• Support Concierge, Door, and Valet teams as needed.
• Uphold Four Seasons standards and foster positive relationships with guests and colleagues.

Skills

Front Office experience

Interpersonal skills

Italian language

English language

Driving license

Job description

Four Seasons Firenze is seeking a passionate Night Bell Attendant to join our team. As a key ambassador during overnight hours, you will welcome late arrivals, assist with departures, handle luggage, and respond to guest requests with warmth, efficiency, and professionalism.

Reporting to the Front Office, you will deliver personalized service, provide information about hotel services and local attractions, and support smooth and secure night operations in collaboration with Front Office and