Overnight Luxury Guest Concierge

Four Seasons; Firenze; In loco; EUR 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Training & development

Employee discount for stays

Dry cleaning for uniforms

Employee meals

Descrizione del lavoro

Four Seasons Hotel Firenze is seeking a passionate Night Bell Attendant to join our team. As a key ambassador during overnight hours, you will welcome late arrivals, assist with departures, handle luggage, and respond to guest requests with warmth and professionalism.

The role requires prior Front Office experience in a luxury setting, excellent interpersonal skills, and proficiency in Italian and English. A valid driving license is also required.

Competenze

• Previous Front Office experience preferably in a luxury environment.
• Excellent interpersonal skills and a can-do approach to any request.
• A valid driving license is required for this position.
• Reading, writing and oral proficiency in Italian and English.

Mansioni

• Welcome and assist guests during overnight hours, including room escort and luggage handling.
• Deliver personalized service by responding promptly to guest requests, inquiries, and special needs.
• Act as a key point of contact for guests, providing information about hotel services and local attractions.
• Support smooth and secure night operations in collaboration with Front Office and Security teams.
• Deliver amenities, packages, newspapers, and other guest services as required.
• Maintain the cleanliness and presentation of guest-facing areas, including the lobby and luggage storage room.
• Assist with emergency procedures and handle guest concerns professionally and efficiently.
• Provide support to Concierge, Door, and Valet teams when needed.
• Uphold Four Seasons standards while fostering positive relationships with guests and colleagues.

Conoscenze

Front Office experience

Interpersonal skills

Driving license

English/Italian language

Descrizione del lavoro

Four Seasons Hotel Firenze is seeking a passionate Night Bell Attendant to join our team. As a key ambassador during overnight hours, you will welcome late arrivals, assist with departures, handle luggage, and respond to guest requests with warmth and professionalism.

The role requires prior Front Office experience in a luxury setting, excellent interpersonal skills, and proficiency in Italian and English. A valid driving license is also required.